Policy

PAYMENT

All prices are listed in EURO and include 21% VAT.

All prices for contemporary books, vinyl and artworks include 6% VAT.

TAX REFUND

!!! Costumers outside of the EU-zone purchasing for an amount above 300€ can have the included 21% VAT refunded after purchase.

This also applies for shipments to United Kingdom after January 1st 2021.

Example: For a shirt priced at 425€ (VAT included), the VAT excluded price would be 425€ / 1.21 = 351.24€. The refunded amount would be 73.76

The following payment methods are accepted:

*Paypal by selecting the 'PAYPAL' payment method when checking out

*Credit cards (VISA or MASTER CARD or AMERICAN EXPRESS) by selecting the 'STRIPE' payment method when checking out

*Bank transfer: IBAN: BE14 7310 3084 7183 --- BIC/SWIFT code: KREDBEBB
(Please note that all charges for bank transfers are for the customer)

*PAYPAL TAX FREE INVOICE: Please contact us with your requests/wishlist for purchases without VAT and your Paypal account. We will reply with the exact total and then followed with a Paypal invoice after your confirmation.

*TAX FREE INVOICE for Credit Card payments (VISA or MASTER CARD): Please contact us with your requests/wishlist for purchases without VAT. We will reply with the exact total and then followed with a STRIPE invoice after your confirmation.

For more information, please let us know by mailing to ateliersolarshop@gmail.com

----------------------------------------------------------------------------------

SHIPPING

*!!!FREE WORLDWIDE SHIPPING with DHL express courier services.

*Domestic shipping is in 1 day

*Shipping to neighboring countries and within Europe is in 1 or 2 days

*Shipping outside the EU is in 3 to 5 days

* All products are wrapped with the utmost care.

*All products can be shipped worldwide.

*Atelier Solarshop is not responsible for custom fees and handling costs if orders are to be sent outside the EU.

----------------------------------------------------------------------------------

GUARANTEE AND RETURN

Atelier Solarshop sincerely hopes that you are satisfied with your purchase. Though quite some effort is put in describing and photographing all items as good as possible, colors can vary on different screens.
In case you are not fully satisfied with your product(s) or if something is damaged, you can return the item(s) within 7 days for a refund or exchange. Our Gift Cards or items on sale/discount can unfortunately not be returned. All returns/exchanges must be in new and unused condition with all original tags still attached. Returned vintage and antique items must be in the same condition as received. Atelier Solarshop is not responsible for return shipping costs nor for handling/import charges when items are returned from outside of the EU zone. In case of a lost parcel when returning an item, Atelier Solarshop cannot be held responsible for the loss.

FREE SHIPPING POLICY

Atelier Solarshop is offering worldwide FREE SHIPPING during the challenging times dealing with the pandemic and is happy to do so. Please note that in case of a return or exchange of a full purchase, the return costs will be the buyer's responsibility. An additional administrative cost will also be charged and deducted from the refund. Thank you for your understanding.

In case a purchase is refunded because of Atelier Solarshop's wrongdoing, we will cover the return cost and there will be no administrative cost charged.

----------------------------------------------------------------------------------

PRIVACY

When logging in as a new customer some personal information has to be given. Your privacy will be respected and only the required information to process the shipment of your order is needed. No information will be shared with a third party.